Statista projects that by 2025, the global eCommerce sector will reach the $7.4 trillion mark. If you have an eCommerce website or want to construct one utilizing an eCommerce platform, be ready for a neck-breaking fight.

Ecommerce Company in Ahmedabad Existing firms will have to strengthen their footholds as more e-Commerce platforms pop up on the radar. Hence, it would be advisable if you combine your eCommerce website with a few online marketing tools to give a seamless experience to your users.

These eCommerce solutions can assist you in a variety of ways, from implementing live chatbots on your site to identifying key customer touchpoints and interactions with your brand. Here are some of our favorite ones that will make your eCommerce website into a money-making powerhouse.

In addition, you can take the services of a Digital marketing company in Ahmedabad or an SEO company in Ahmedabad that can take your eCommerce website to the next
level. With all that, if you want to take your site’s performance to the next level then you can also consult with the Best web design institute in Surat.

There are many steps involved in creating content for your blog post or website – planning out the topic you want to cover, doing research on related topics so that you have sources lined up in advance, and structuring your article so that it flows from point to point. Sometimes, you might be stuck at a dead end because you’re not sure how to continue – but there are ways of overcoming this! Find out which online tools will help your e-commerce site run smoothly right here!

What are the 12 Software Tools to Improve E-commerce Site Performance?

Qualaroo
Acquire Live chat
ProProfs Help Desk
Omnisend
MailChimp
ReferralCandy
MyDukaan
Elementor
Wigzo
Google Analytics
Crazy Egg
Facebook Ads

Qualaroo
If you host an e-commerce website, you need to have a customer feedback system in place to understand your visitors’ behavior and enhance conversions. In addition, 78% of consumers prefer companies that solicit and act on customer feedback on a regular basis.

That’s where Qualaroo comes into place.

It’s a complete feedback gathering and management tool that allows you to obtain meaningful insights from website visitors through surveys. You can collect on-page and off-page feedback to construct a seamless website experience.

For example, you can conduct surveys to understand why customers depart their carts without making a purchase in order to create cart abandonment. Additionally, you can use it to gather information about your clients’ preferences, anxieties, and motivations.

Once you’ve collected the data, you can use it to improve your website’s SEO, personalize product recommendations based on previous customer purchases, and more.

Features of Qualaroo
Create numerous survey types: Create numerous surveys such as NPS, CSAT, and exit-intent to measure customer happiness and loyalty.
A survey editor that doesn’t require any coding: The easy survey builder allows you to create surveys in minutes with pre-built templates and real-time preview. It also serves as a walkthrough for the entire procedure.
Deployment across multiple platforms and media types: Use different channels including website, email, social media, links, and more to collect data about customers’ website experience.
In-built enhanced audience targeting: Target different visitor types based on location, device, time on page, repeat visitors, and other variables to understand your consumer base.
Personalization options: Use skip-logic and automatic language translation to personalize the survey experience. Change the survey’s appearance to match the design of your website if you want to.
AI-based analytics: Qualaroo’s in-built AI-based sentiment analysis and word cloud engine automatically categorize the feedback in real-time. Filter and analyze the data in the in-depth reporting part of the application.

ProProfs Help Desk
In the internet sector, repeat consumers are vital to the success of any e-commerce firm and so, it becomes all the more important to keep your customers happy and satisfied.

Now, with a lot of inquiries arriving in the form of product feature requests, price requests, etc. your support crew can fail to answer every client email.

This is precisely where the ProProfs Help Desk comes into the picture and makes your staff well-equipped to deal with a rising volume of tickets swiftly.

In other words, if you’re having trouble keeping track of important customer communications, the ProProfs Help Desk is the answer. Let’s quickly review some additional features of this instrument.
Features of ProProfs
Share quicker responses: Speed is important when it comes to e-commerce customer support. Desk agents save time and effort by using ProProfs, which enables them to exchange lightning-fast replies.
Shared Inbox: With a shared inbox, you can group all your customer-facing inboxes (support@, returns@, billing@, info@, etc.) under a single roof and manage many accounts from a shared dashboard.

Automated workflow: Rise above repetitious duties with an automated workflow where tickets are automatically allocated to the relevant agents and they get automated alerts and notifications.

Canned responses: Is replying to typical customer concerns eating up your precious time? Canned responses are available in ProProfs, making it simple to respond to typical inquiries.

Amazing human support: ProProfs is recognized for its awesome 24×7 support. A variety of methods are available for getting in touch with the website including phone, email, and live chat, or you may open an online support request.

Acquire Live chat
There are a number of great software tools that you can use to improve the performance of your e-commerce site. These tools can help to speed up the loading time of your pages, reduce the number of errors that occur on your site, and improve the overall user experience.

Good customer service is a must-have for every company. The method in which a firm behaves with its consumers or clients impacts whether they would recommend it to anybody.

E-commerce websites confront particular limits when it comes to customer support, thereby adding to their concerns. For this, Acquire created a Live Chat feature.

With the help of this eCommerce technology, companies can easily maintain constant contact with their consumers. Whether your clients need assistance in selecting the correct product or require technical support, with the aid of Live Chat software you can provide them with a live presentation of your service or product. Additionally, you may use the ‘screen sharing’ tool to walk your customer through each step.

Features of Acquire
Live text chat: It is possible to send and receive text messages concurrently with this function. It is one of the most effective tools for doing customer with customers and responding to inquiries.

Assistance in live-time through video: Providing video assistance to consumers has become critical in today’s corporate environment. The use of this technology allows sales representatives to have more one-on-one conversations with clients.

Co-browsing software: With co-browsing software, an agent may connect directly to the customer’s browser window and provide assistance. The salesperson can also view the customer’s mouse pointer, and online page and interact with the web page in real-time.

Final Conclusion
Web performance is critical for accessibility and other website metrics that contribute to an organization’s or business’s objectives. Good or terrible website performance has a strong correlation with user experience and the overall efficacy of the majority of websites. This is why web performance is critical. You can also ease your way if you hire experts for all these tasks in one go. For that, you just have to find the Best Digital Marketing Company in Ahmedabad and fix the consultations so that you can have the necessary insights to proceed further.